PRIVACY POLICY
PRIVACY POLICY for MBODY Physical Therapy + Wellness, Inc.
Last Updated: April 2026
1. Introduction
Welcome to Mbody Physical Therapy and Wellness (“Mbody,” “we,” “our,” or “us”). We are committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website or use our services, including physical therapy, massage, personal training, Pilates, fitness classes, and wellness programs.
2. Information We Collect
We may collect the following categories of personal information:
• Identifiers: Name, email address, phone number, mailing address, date of birth
• Health and Medical Information: Health history, treatment notes, injury information, and other information provided in connection with physical therapy or wellness services
• Financial Information: Payment details processed through our booking and payment systems
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages, collected automatically through cookies and analytics tools (see Section 6)
• Communications: Messages you send us via email, contact forms, or our newsletter signup
3. How We Use Your Information
We use the information we collect to:
• Provide, schedule, and manage our services
• Process payments
• Communicate with you about appointments, classes, and updates
• Send newsletters or promotional content you have opted into
• Improve our website and service offerings
• Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We do not share your personal or health information with third parties except in the following circumstances:
• Service Providers: We use third-party platforms to operate our business, including scheduling software (Jane App), website hosting (Squarespace), and payment processors. These providers have access to your information only as necessary to perform their functions and are contractually obligated to protect it.
• Legal Requirements: We may disclose information if required by law, court order, or government authority.
• With Your Consent: We may share information with your explicit written consent.
5. Cookies and Tracking Technologies
Our website is hosted on Squarespace, which uses cookies and similar tracking technologies to operate the site and collect usage data. Cookies are small files stored on your device. You can control cookie settings through your browser preferences. Note that disabling cookies may affect certain website functionality.
We do not use your data for targeted advertising.
6. Your California Privacy Rights (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you, and how it is used and shared.
• Right to Delete: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Correct: You may request that we correct inaccurate personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.
• Do Not Sell or Share: We do not sell or share your personal information with third parties for cross-context behavioral advertising.
To exercise any of these rights, contact us at hello@mbodyptandwellness.com. We will respond within 45 days as required by law.
7. Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations. Health records are retained in accordance with California law, which requires a minimum of seven years from the date of service (or until a minor patient reaches age 19, whichever is later).
8. Data Security
We employ reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of our website following any changes constitutes your acceptance of the updated policy.
11. Contact Us
For questions, concerns, or to exercise your privacy rights:
Mbody Physical Therapy and Wellness
(805) 750-0209